Customer Service:

0161 359 7020

Black Sheep Coffee

Hospitality

About Black Sheep Coffee

Black Sheep Coffee are innovators in the coffee industry, as they were the first coffee chain in the world to serve coffee made with speciality grade Robusta beans, whereas most others serve Arabica beans; hence their strapline – Leave the Herd Behind. With locations across the UK, USA and UAE, Black Sheep Coffee are rapidly expanding.

We’ve been working as the sole Engineering Partner to Cranborne Technology for the Black Sheep Coffee chain, for nearly 3 years now.

The Challenge

To provide a fully resilient, ordering and audio network. WiFi needed to be robust – fast enough for many customers to use the free WiFi, reliable enough to still take orders if an outage occurs. The sounds system needed to be versatile, offering the option of different audio zones with crystal clear sound to cut through background noise, but to not drown out conversations.

What We Did

We installed resilient Ubiquiti WiFi with O2 4G backup networks, ensuring there’ll be no issues processing customer orders or payments, should an unexpected WiFi outage occur.

This is fully integrated into the Bose and Apart audio systems, POS and Samsung tablet ordering systems, which we also installed.

The Result

Anything tech at Black Sheep Coffee shops, we’ve installed it, ensuring their coffee shops run as smoothly as the coffee they serve!

But like all our technical support, it isn’t just a case of installing the equipment. We offer full project management throughout the installation, a full handover with training and ongoing technical support via our 24/7 inhouse support desk – just what you need in hospitality in case something goes wrong, as you can guarantee it won’t be during normal office hours!

We can also be there on your opening day, just in case there are any technical glitches or questions from your newly trained staff.
If you’re planning a new store launch or you’d like us to conduct a free review of the tech in your existing restaurant or coffee shop to see how we can make it more efficient, please get in touch.
Flyer for the Independent Hotel Show in London - 16-17 October 2023 - Olympia

We're Exhibiting!

16-17 October 2023, Olympia London

Attending this year’s Independent Hotel Show? Visit us at stand 2344 in the Tech Quarter.