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Virgin Hotels

Hospitality

Virgin Hotels Logo

About Virgin Hotels

Virgin Hotels were “Formed to shake up the hotel industry”.

They position themselves as “a luxury lifestyle hospitality brand combining heartfelt service and a personalised hotel experience” so we knew this project would be a big one!

We were proud to support the opening of the very first Virgin Hotel outside the US in 2022, located on Victoria Street in Edinburgh, steps away from the Royal Mile. We also supported the launch of their second – Glasgow in 2023, with our industry-leading communications solutions, working in association with Quadriga Systems Ltd.

The Challenge

To provide a phone system to cover all communications in the hotel, including 225 rooms, back offices, restaurant and meeting areas, plus mobile staff.

In line with the Virgin brand’s ethos, the extravagant hotels offer travellers a trendy and luxurious experience, so it was important that the phone system and technology throughout enhanced this experience.

What We Did

The solution was an industry leading NEC SV9100 phone system which enabled unified communications throughout all areas of the hotel, full PMS Integration and Microsoft Teams Integration for all staff on the move.

But we didn’t just leave after installation – we provided 3 full days of staff training, ensuring everyone was completely at ease with the new system before opening. Training and a careful handover is always at the forefront of any LIV project, as we always provide a complete service.

The Result

We love these striking handsets which are installed in all rooms and staff areas, plus key public areas. The beautiful design of the Virgin Hotels handsets perfectly blend a well-loved classic with cutting edge technology. Something reflected throughout Virgin’s stunning hotels.

What Virgin Hotels Said...

"The Quadriga and LIV Unified Comms partnership has provided Virgin Hotels with the latest in Network, Wi-Fi and Telephony technology, providing an exceptional Guest Experience while supporting all of Virgin Hotels business critical needs. This relationship is vital for our future plans and to continue our collaboration is truly exciting."
Jason Doebrich
Vice President of Information Technology

How We can help

We offer a unique combination of technical expertise, coupled with extensive experience of projects within the hospitality industry across the UK. Our industry-leading solutions are always backed up by our 24/7 inhouse technical support desk – just what you need in hospitality in case something goes wrong at 3am!
If you’d like any advice on a new phone system for your business, plus full training for all staff following installation, please get in touch.
Flyer for the Independent Hotel Show in London - 16-17 October 2023 - Olympia

We're Exhibiting!

16-17 October 2023, Olympia London

Attending this year’s Independent Hotel Show? Visit us at stand 2344 in the Tech Quarter.